Privacy Policy

1. Who we are

Skyline Freight is operated by Radelifame Limited ("Skyline," "we," "us"), based in Dar es Salaam, United Republic of Tanzania. We decide why and how personal data is processed for the Service (the data controller / responsible party for Tanzania and similar laws).

We are an international marketplace connecting shippers, transporters, fleets, and drivers. We are not your employer, not a tax authority, and not the carrier of record unless a later product feature clearly says so.

2. Information we collect

We collect information you provide directly and data generated through your use of the Service:

• Account data: Name, email, phone, company details, workspace hats, and profile documents
• Shipment data: Load details, truck body, insurance declaration, routes, documents, bids, bookings, and proof of delivery
• Location data: GPS while you use map pickers or an active trip, according to the permission you grant
• Payment data: Billing and wallet information processed by our payment partners. We do not store full card PAN on our servers
• Communications: In-app chat, support messages, and notification receipts
• Usage data: Log files, device information, crash reports, and interaction with platform features
• Fleet documents: Vibali, TIN, registration, and similar files you upload

3. Location and background GPS

Map pickers use your location or a map pin so pickup and drop-off are accurate. During an active trip, if you allow it, we may collect precise location in the background so the cargo owner or fleet can follow the haul. We prompt for this when a driver first updates trip status — not on every login. Purpose: live trip progress and safety for that haul. We do not sell trip tracks. You can turn location off in device settings.

4. How we use your information

We use collected information to:

• Provide, operate, and improve the Service
• Facilitate freight booking, tracking, and payment settlement
• Send transactional notifications and service updates
• Detect fraud, fake posts, enforce our terms, and ensure platform security
• Comply with legal obligations and respond to lawful requests

Skyline does not collect, withhold, or remit income tax, VAT, or withholding tax on users' haulage or driving income. The cargo form "Insured" field is a declaration you make — it is not Skyline selling or underwriting an insurance policy.

5. Why we are allowed to use it

Depending on the activity, we rely on: performing our contract with you; legitimate interests in securing the marketplace and preventing fraud; your consent for optional items such as marketing messages or background trip GPS; and legal obligations (tax invoices, dispute records, lawful requests). You may withdraw consent for optional processing without losing the core account, though some features will stop.

6. Processors and service providers

We use other companies to run the Service. They process data on our instructions. The main ones today are:

• Google LLC / Firebase — authentication (including phone SMS), Cloud Firestore, Cloud Functions, Cloud Messaging (FCM), Analytics, Crashlytics, App Check
• Google Maps Platform — maps, places, and geocoding
• Apple and Google — app distribution and Sign in with Apple / Google
• Web hosting (currently Bluehost / related hosting) — the public website and Laravel app
• Mobile-money and card partners in supported markets (including M-Pesa, Mixx by Yas, Airtel Money, and card acquirers)
• Meta Platforms Ireland / WhatsApp LLC — WhatsApp Business Platform (Cloud API) for connected business numbers and Skyline's support line
• Meta Platforms Ireland — Instagram API with Instagram Login for @radelifame direct messages, comments, and posts we publish

These providers may store data outside Tanzania (often in the EU or United States). Their own privacy notices also apply.

6a. WhatsApp Business Platform (Meta)

If you message Skyline Freight or a business on Skyline over WhatsApp, or if your business connects its WhatsApp Business Account to Skyline, we process the following through the WhatsApp Business Platform (Cloud API) provided by Meta Platforms Ireland / WhatsApp LLC: your WhatsApp phone number and profile name, message content and media, message status (sent/delivered/read), and, for businesses that connect a WhatsApp Business app number and approve it, their WhatsApp contacts and up to 6 months of 1:1 chat history.

We use this data only to show the conversation in the business's Skyline inbox, to send replies and transactional notifications about loads, and to keep the WhatsApp Business app and Skyline in sync. We don't sell it or use it for advertising. A business can disconnect at any time in Skyline or in the WhatsApp Business app (Settings > Account > Business Platform).

To delete WhatsApp data held by Skyline, email info@radelifame.co.tz with the subject "Data request". We delete it within 30 days unless the law requires us to keep it. Meta's own terms and privacy policy also apply to WhatsApp.

6b. Instagram (Meta)

If you message or comment on the Skyline Freight Instagram professional account (@radelifame), we receive and store your Instagram username, Instagram-scoped user ID (IGSID), message or comment text, and any attachments so our staff can reply from Skyline. We publish only our own posts to that account. We do not sell this data, share it with third parties for their own use, or use it for advertising. Meta Instagram terms and privacy policy also apply.

To delete Instagram conversations and comments held by Skyline, email info@radelifame.co.tz with the subject "Data request". We delete it within 30 days unless the law requires us to keep it.

7. Sharing of information

We share information with other users as necessary to complete a confirmed load (for example, shippers see carrier details for assigned loads). We also share data with the processors listed above, and with authorities when the law requires it. We do not sell your personal information and we do not sell trip GPS.

You may share phone numbers in chat. Extra trucks still need paid slots; a phone number is not a substitute for a slot. Fleet documents stay private unless you share them on a confirmed load.

8. Reports, bans, and deletion

Users may report fake or broker posts. After 10 unique reports we hide a post until an admin reviews it. An admin may ban an account and permanently delete content. We keep the minimum records needed to enforce the rules and meet legal duties.

9. Data retention

We retain account and shipment data while your account is active. After you delete your account we remove or de-identify personal data we no longer need. We may keep payment, invoice, fraud, and dispute records for as long as tax, accounting, or limitation-period rules require. Backups fall out of rotation on our normal backup cycle.

10. Security

We implement technical and organizational measures including encryption in transit, access controls, App Check where enabled, and activity logging. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

11. Your rights and our 30-day target

You may request access, correction, deletion (subject to legal holds), a portable copy where technically reasonable, or restriction of certain processing.

Email info@radelifame.co.tz with the subject "Data request" and enough detail for us to find your account. We aim to respond within 30 days of a complete request. If your local law requires a shorter period, we will follow that shorter period where it applies to us. You can also delete your account in the app.

You may complain to a data-protection authority in your country. In Tanzania that is the authority designated under the Personal Data Protection Act.

Data deletion

To ask us to delete personal data we hold about you, including WhatsApp conversations and Instagram conversations and comments stored in Skyline, email info@radelifame.co.tz with the subject "Data request". Include the phone number, email, or Instagram username on the account. We aim to delete or de-identify that data within 30 days unless tax, accounting, fraud, or other law requires us to keep a record.

You can also delete your Skyline account in the app. Disconnecting a WhatsApp Business Account in Skyline or in the WhatsApp Business app (Settings > Account > Business Platform) stops new WhatsApp data from reaching Skyline. Instagram conversations and comments already stored in Skyline stay until you request deletion as above.

12. If you are outside Tanzania

The Service is designed for East and Central Africa first. If you use it from South Africa, Australia, the EU/UK, China, or elsewhere, extra privacy laws may give you additional rights (for example POPIA, the Australian Privacy Principles, the GDPR/UK GDPR, or China's PIPL).

This notice describes our actual practices. It is not a claim that we have appointed a local representative, completed a PIPL security assessment, or obtained a counsel opinion for every country. Cross-border tools (Google, Firebase, maps, SMS) may be restricted in some places. Contact us and we will handle your request in good faith.

13. International transfers

Your data may be processed in Tanzania and in other countries so we can operate one marketplace, including the processors in section 6. We use contractual and technical safeguards consistent with the law that applies to us. Transfers still carry the risk of the destination country's legal regime.

14. Children's privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children.

15. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notice. Continued use after changes constitutes acceptance. Version 2026-10-12.

16. Contact us

Skyline Freight · Radelifame Limited · Dar es Salaam, Tanzania · info@radelifame.co.tz · +255 684 327 789