Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Radelifame Limited, trading as Skyline Freight ("Skyline," "we," "us"). They govern the website, mobile apps, and related services (the "Service"). By creating an account or using the Service, you agree to these Terms and our Privacy Policy. If you use the Service for a company, you confirm you have authority to bind that company.

1. Eligibility

You must be at least 18 years old and able to enter a binding agreement. You agree to provide accurate information, keep your account secure, and notify us of unauthorized use. We may suspend accounts that are inaccurate, abusive, or in breach.

2. The marketplace — not a carrier

Skyline Freight is a digital marketplace connecting shippers, transporters, fleets, dispatchers, drivers, farmers, buyers, and related workspaces so they can find loads, vehicles, and driving work.

Skyline is not your employer, tax authority, bank, or insurance company. Skyline is not the carrier of record, freight forwarder, customs broker, or warehouse operator unless a later product feature clearly says so in writing. A dispatcher on the platform is an independent operations desk or 3PL user — not a Skyline employee and not a dalali licence from Skyline.

Physical carriage, loading, permits, and road risk stay with the users who perform the haul. We provide software: posting, matching, chat, tracking, and payment facilitation.

3. Markets and availability

The Service is built first for East and Central Africa, with Tanzania as the home market (default currency TZS and local mobile-money rails). You may open an account from another country, including South Africa, Australia, or China, but that does not mean every feature works the same way there. Payments, SMS codes, maps, push notifications, and support may be limited. Some third-party services we rely on (for example Google and Firebase) are blocked or unreliable in parts of mainland China. We do not yet operate a local company in those countries and we do not market the Service as a first-class product there.

4. Workspaces (hats)

One login can hold several hats: Shipper, Transporter (carrier), Fleet, Dispatcher / logistics, Driver work, Farmer, Buyer, Livestock owner, Warehouse operator, Agricultural supplier, Equipment provider, and company versions of shipper, carrier, and logistics. Switching hats does not create a new legal person — you remain bound by these Terms for every hat you use. Completing one workspace profile does not unlock another workspace's paid features.

5. Use of the Service

You agree to use the Service only for lawful purposes. You may not:

• Misrepresent shipment details, carrier credentials, or payment information
• Interfere with or disrupt the Service or its security measures
• Reverse engineer, scrape, or attempt to extract source code from the platform
• Use the Service to transport prohibited or illegal goods
• Post fake loads or trucks, or harass other users

6. Taxes on haulage and driving income

Skyline does not collect, withhold, or remit income tax, VAT, or withholding tax on users' haulage or driving income. You are responsible for paying taxes as your country requires, including Tanzania (TZ), Kenya (KE), Uganda (UG), Rwanda (RW), Zambia (ZM), Burundi (BI), the Democratic Republic of the Congo (CD), and any other country where you earn or operate. Platform fees you pay Skyline are separate from your own tax filings.

7. Fake posts and brokers

You may report fake load posts, fake trucks, or broker posts that break our rules. When a post receives 10 unique user reports, we hide it until an admin reviews it. After review, an admin may restore it, or ban the account and permanently delete the post and related content.

8. Chat, phone numbers, and extra trucks

Users may share phone numbers in chat to coordinate a confirmed load. Sharing a number does not replace paid truck slots. Extra trucks still need paid slots on the platform before they can take marketplace work.

9. Shipper (individual and company shipper)

Shippers post light cargo, heavy cargo, and "Need trucks" requests. A post is an invitation to deal, not a Skyline-guaranteed contract. You must describe cargo honestly, including the Insured / Not insured field. Check Rates and live price previews are informational estimates — not a Skyline quote, insurance, or a promised truck. Company shipper loads bind the company.

10. Transporter / carrier

Transporters book marketplace cargo with their own truck. Heavy-cargo access uses paid truck slots. Extra trucks need extra paid slots. You are responsible for the vehicle, driver, permits, loading, and road risk. A phone number in chat is not a substitute for a paid slot.

11. Fleet

Fleet workspace is for operators who manage vehicles and hire drivers. Fleet documents (vibali, TIN, vehicle registration) stay private unless you share them on a confirmed load. Skyline is not the employer. Trucks that take marketplace work still need paid slots.

12. Dispatcher / logistics manager

Dispatcher is an independent operations desk or 3PL user. Skyline does not grant a dalali licence or employment by using this hat. You may coordinate loads only with the customer's authority.

13. Driver work

Driver work is for hireable drivers looking for work with fleets. Booking marketplace cargo as a carrier needs your own truck (Transporter workspace) or a fleet hire — this hat alone is not a truck slot. You are not a Skyline employee.

14. Farmer, buyer, livestock, warehouse, agri supplier, equipment

These hats let you list, source, or support agricultural and related cargo. Skyline is not a veterinary authority, warehouse operator, supplier of inputs, or equipment lessor unless a later written product feature says so. Goods, animals, storage, and equipment risk stay with the users who hold them.

15. Verification, matching, return loads, and Check Rates

Verification is a marketplace trust signal — not a government licence or Skyline guarantee. Matching and return-load pairing are software suggestions, not a promised haul. Check Rates is not a binding offer by Skyline.

16. WhatsApp and in-app messaging

In-app chat and, where connected, WhatsApp Business are for confirmed coordination. Connecting a WhatsApp Business app number uses Embedded Signup and must never register or take over Skyline's primary Cloud API line. Message content is processed as described in the Privacy Policy.

17. Fleet documents

Fleet documents you upload stay private. We do not show them to other users unless you share them on a confirmed load.

18. Shipments and payments

Skyline facilitates connections between shippers and carriers and may process payments through third-party providers. Shipment terms, liability, and physical carriage remain between the contracting parties unless otherwise agreed in writing. A completed payment to Skyline is a platform or match fee, not proof that cargo insurance exists.

19. Skyline Wallet

Eligible users can hold a digital wallet for platform fees and top-ups. The wallet is not a bank account and is not covered by deposit insurance. Refunds, where applicable, are processed within 7–14 business days after review. We may hold, set off, or reverse amounts needed to correct errors, chargebacks, or fraud.

20. Cargo classification

Light cargo covers small parcels, motorcycle (boda-boda) delivery, and canter/tuktuk delivery. Heavy cargo covers larger shipments that need transit trucks, a declared truck body, and paid truck slots. You must describe cargo honestly.

21. Insurance — we do not sell a policy

The "Insured" / "Not insured" field on a cargo form is a fact you declare about the load. It is not an offer, quote, or sale of insurance by Skyline. Selecting Insured does not mean Skyline or Radelifame Limited has issued a policy or will pay a claim. Do not assume platform fees, match fees, or wallet balances are insurance.

22. Location during a trip

If you are a driver or carrier on an active trip and you allow it, the app may collect precise location — including in the background — so the cargo owner or fleet can see progress. We ask for this when you first update trip status, not on every login. We do not use trip GPS to sell advertising lists.

23. Intellectual property

The Service, including software, design, and content, is owned by Radelifame Limited and its licensors. You retain ownership of data you submit but grant us a licence to use it to operate and improve the Service and to show confirmed counterparties what they need to complete a haul.

24. Limitation of liability

To the maximum extent permitted by law, Skyline Freight shall not be liable for indirect, incidental, special, or consequential damages, lost profits, lost cargo value, or failed hauls arising from your use of the Service or from another user's acts. Our total liability shall not exceed the fees paid by you to Skyline in the twelve months preceding the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded under mandatory law — including, where it applies, liability for fraud, death or personal injury caused by negligence, or non-excludable consumer guarantees. If you are a consumer under such a law, you keep those rights.

25. Indemnity

You will defend and indemnify Radelifame Limited and Skyline Freight against claims, losses, and reasonable legal fees arising from your cargo, vehicles, drivers, posts, breach of these Terms, or violation of law — except to the extent caused by our wilful misconduct.

26. Termination and account deletion

You may delete your account in the app or by emailing info@radelifame.co.tz. We may suspend or terminate accounts that violate these Terms, including fake or broker abuse. Some payment, tax, and dispute records are kept as the law requires after deletion.

27. Governing law

These Terms are governed by the laws of the United Republic of Tanzania, without regard to conflict of law principles, except where mandatory local law in the country where you use the Service applies. Disputes that must be heard in court shall be resolved in the courts of Dar es Salaam unless mandatory law requires otherwise.

28. Changes

We may update these Terms. Significant changes will be communicated by email or in-app notice. Continued use constitutes acceptance. Current version: 2026-10-12.

29. Contact

Skyline Freight · Radelifame Limited · Dar es Salaam, Tanzania · info@radelifame.co.tz · +255 684 327 789 · https://radelifame.co.tz